Our 10-Year Promise
Every Regalwood piece is built to last generations. We stand behind our craftsmanship.
What's Covered
Structural integrity
Frame, joints, load-bearing parts
Joinery defects
Mortise-and-tenon, dowels, connections
Manufacturing defects
Issues from our craftsmanship
Wood defects
Warping/cracking due to material flaws
Finish defects
Peeling/flaking of PU finish under normal use
What's Not Covered
Normal wear and tear
Environmental damage
Humidity, heat, direct sunlight
Improper care
Harsh chemicals, tap water, neglect
Accidents and misuse
Fabric and upholstery wear
(1-year coverage for fabric defects)
Natural wood changes
Color, grain, patina (these are features)
Unauthorized modifications
How to Claim
- 1.
Contact us on WhatsApp with photos and description
- 2.
We review within 3-5 business days
- 3.
If covered, we repair or replace at no cost
FAQ
What does the warranty cover?
Structural defects, manufacturing issues, wood defects from material flaws, and finish defects under normal use.
What's not covered?
Wear and tear, environmental damage, improper care, accidents, fabric wear, and natural wood aging.
How do I make a claim?
WhatsApp us at +977 981-3837377 with photos and details. We respond in 3-5 days.
Does warranty transfer to new owners?
Yes. Warranty period stays based on original purchase date.